Facebook & Instagram Chat Widget Types

We have added full support for Facebook Chat and Instagram Chat as independent chat widget types in the HighLevel Chat Widget.

Sub-accounts can now configure their widget to route website visitors directly into Facebook Messenger or Instagram DM, enabling real-time engagement on the customer’s preferred Meta messaging channels.

在 HighLevel Chat Widget 中已新增对 Facebook Chat 和 Instagram Chat 作为独立聊天 widget 类型的完整支持。

子账户现在可以配置 widget，将网站访客直接引导至 Facebook Messenger 或 Instagram DM，实现客户偏好的 Meta 消息渠道上的实时互动。

What's New?

1. New Chat Widget Types

Two new chat types are now available in the selector modal:

• Facebook Chat - Redirect visitors to Facebook Messenger for real-time conversations.
• Instagram Chat Route visitors to Instagram DMs for instant engagement.

These appear in the “Select the type of chat” screen with updated sub-text and illustrations.

1. 新增 Chat Widget 类型

选择器弹窗中现已提供两种新的聊天类型：

• Facebook Chat – 将访客重定向至 Facebook Messenger 进行实时对话。
• Instagram Chat – 将访客引导至 Instagram DM，实现即时互动。

这些选项会出现在“Select the type of chat” 页面，并配有更新的子文字说明和示意图。

2. Facebook Chat Setup in Widget Builder

• A new Facebook Chat Setup accordion is added under the Chat Window tab.
• Users can select a connected Facebook Page from a dropdown.