Call Dispositions: Set and choose Call outcome and trigger workflows
What’s new
- Post-call picker in the Web Dialer: select one disposition (example: Follow Up)
- Web Dialer 的 Post-call picker：选择一个 disposition（例如：Follow Up）。
- Customizable: sub-account admins can create, edit, and delete dispositions.
- 可自定义：sub-account admins 可以创建、编辑和删除 dispositions。
- Automation-ready: new Workflow filter under "Call Details" called "Custom Disposition" for follow-ups (send messages, tag, re-enqueue in Power Dialer, etc.)
- 自动化就绪：在 Call Details 下新增 Workflow filter，名为 Custom Disposition，用于 follow-ups（发送消息、打标签、在 Power Dialer 中重新排队等）。
- Saved to the record: disposition appears in Call Reporting table and filters (coming soon)
- 已保存到记录：disposition 会显示在 Call Reporting 表格和筛选中（即将推出）。
Why it matters
- Faster wrap-up -> more calls per day
- Cleaner automation -> triggers based on what the rep selected, not only system status
- Better visibility -> consistent outcomes you can query and audit (reporting coming soon)
- 更快的结单 → 每天可拨打更多电话
- 更清晰的自动化 → 触发基于 rep 所选内容，而不仅仅是系统状态