Gentle Nudges for Disconnected Calendar & Video Integrations

Overview

When a calendar or video conferencing integration disconnects, users may not notice it immediately — leading to missed bookings, missing video conferencing links, or confusion due to broken sync. To help users stay connected, we’ve introduced a series of smart reminders delivered over time via email, SMS, or push notifications based on user preferences.

These nudges are designed to be helpful, not disruptive — encouraging users to take action while respecting their attention.

当日历或视频会议集成断开连接时，用户可能不会立即注意到——这可能导致预约遗漏、视频会议链接缺失，或因同步中断而产生混乱。为帮助用户保持连接，我们引入了一系列智能提醒，根据用户偏好通过电子邮件、短信或推送通知分阶段发送。 这些提醒旨在提供帮助，而非打扰——鼓励采取行动，同时尊重注意力。

🚀 What’s New?

✅ Automated Reminder Cadence

• If a calendar or video conferencing tool integration disconnects, users will now receive gentle prompts on Day 1, Day 3, Day 7, and Day 14, encouraging them to reconnect. The notification channel(s) (email, SMS, push) depends on the user’s notification settings.
• 如果日历或视频会议工具的集成断开，用户将在第1天、第3天、第7天和第14天收到温和提示，鼓励重新连接。通知渠道（电子邮件、短信、推送）将根据用户的通知设置而定。

✅ Frequency Limits

• To prevent notification fatigue, no more than four nudges will be sent per disconnection event. After Day 14, notifications stop automatically.
• 为防止通知疲劳，每次断开事件最多只会发送四次提醒。第14天之后，通知将自动停止。

✅ Auto-Cancel on Reconnection

• As soon as the user reconnects their integration, all pending reminders are cancelled — no unnecessary follow-ups.
• 一旦集成重新连接，所有待发送的提醒将被取消——不会产生多余的跟进。

🔧 How It Works

• A user’s calendar (Google, Outlook, iCloud) or video conferencing tool (Zoom, Teams, etc.) becomes disconnected
• The user receives reminders on Day 1, Day 3, Day 7 and Day 14 via their configured channels.
• The channels can be configured by navigating to My Profile > Notifications > Calendar Notifications