Inbound DND Support for Workflows

You can now automate Do Not Disturb settings for inbound communications, not just outbound. This addresses a common pain point where incoming spam calls were creating junk contacts and false opportunities with no way to filter them through automation.

现在可以将 Do Not Disturb 设置自动化应用到 inbound communications，不再只限于 outbound。这解决了一个常见痛点：以前无法通过 automation 过滤 spam calls，导致系统产生大量 junk contacts 和 false opportunities，而现在这个问题终于被解决了。

What's new

• Direction control added to both the Contact DND trigger and Enable/Disable DND action
• Choose between Inbound or Outbound DND
• Inbound DND applies to all inbound channels (Calls & SMS)
• 在 Contact DND trigger 和 Enable/Disable DND action 中都新增了方向控制。
• 可选择 Inbound 或 Outbound DND。
• Inbound DND 会应用在所有 inbound 渠道（Calls & SMS）。

How to use

Add the Contact DND trigger or Enable/Disable DND action, set direction to Inbound, and configure your DND preferences. Results appear on the contact's DND tab. Existing configurations remain unchanged—all current DND triggers and actions default to Outbound.

加入 Contact DND trigger 或 Enable/Disable DND action，将 direction 设置为 Inbound，再配置所需的 DND 偏好。结果会显示在联系人的 DND tab 中。现有配置不会受到影响—所有当前的 DND triggers 和 actions 会继续默认使用 Outbound。